Shipping policy

Shipping Information

We offer free shipping to the continental US, using the carrier of our choice. If you must receive mail from a specific carrier, please contact us immediately after your purchase - most packages ship within 24 hours except on weekends and holidays.

Please allow 3-4 business days for delivery in most cases; however, certain destinations may take up to 10 business days. If you have not received your package after 10 days, please contact us. 

Faster shipping rates may be available and will be displayed at checkout. 

We ship to US Military Mail addresses with free shipping and at no extra charge.

During checkout, simply enter Armed Forces xxx (Americas, Europe, or Pacific) as your city, then enter the appropriate zip code. For example, if the last line of your address was “APO, AP 96351″ you would select “Armed Forces Pacific” and then enter 96351 in the zip code box. Please note that Signature Confirmation is not available for military mail.

US Military Mail delivery times vary greatly and are beyond our control. For non-US military, standard International Shipping information and rates apply.

International Shipping

We ship internationally to most countries 5 days a week (Monday-Friday).

Your country may collect dues upon delivery. These taxes are not included in our shipping fees. We cannot determine what fees you may incur from your country’s Customs or Border Control department. Please contact your local post office for more information on import taxes. Know what the import tax will be before your postal service attempts delivery! We will not falsify customs forms in order to avoid fees.

Please allow up to 30 business days (approximately 6 weeks) for delivery, as there are many factors which can delay international mail, chief among them the Customs service of the destination country.

All requests for reimbursement for lost parcels MUST be made within 60 days of the shipment date.

Please Remember, estimated shipping estimates do not account for the time it takes for your package to get through Customs. It can sometimes take weeks for Customs to release a package. Please allow up to 48 hours from the time we send your tracking number to you until the tracking system updates and starts tracking your package. We cannot guarantee timely arrivals of international orders; order internationally at your own risk. We cannot control whether the national post of the destination country requires a signature for delivery. International delivery times can vary greatly. Please allow 30 business days (approximately 6 weeks) for delivery in all cases.

Once the package gets to your country, Customs will analyze it, determine if there are duties due, and then pass it on to your national postal service.

We are legally required to include a Customs form which includes the value of the merchandise being mailed. It is against company policy to declare purchases as gifts or alter the declared value for a customer. We ship discreetly in plain packages, but we must declare our originating address for Customs clearance. The return address shows our company name as Three Moons Fiberworks. No sensitive credit card information appears on our invoices.